Open to new opportunities globally

Fasih
Sajid.

Guest Support Supervisor · GoHighLevel Certified Admin · AI Operations Builder

Results-driven CX leader with 2+ years of accelerated growth through 8 distinct roles at HL Pro Tools. Founded a department from zero, generated $576K+ in recurring revenue, drove $150K+ in a single launch, and built AI-powered systems that multiply team output — all remotely from Multan, Pakistan.

View My Work ↓ 📅 Book a Call ↓ Download Resume Get in Touch
$576K+
Recurring revenue founded
$150K+
Search Atlas launch revenue
4.9
CSAT · 7,000+ calls
75%
Sales close rate
5K+
GHL clients served
About Me

The Person
Behind the Work

I'm a 21-year-old professional from Multan, Pakistan, serving as Guest Support Supervisor at HL Pro Tools (Baam) — the operational backbone of an entire support floor covering chat, video calls, tickets, and email.

In just over 2 years I progressed through 8 distinct roles — from Chat Specialist to Supervisor — while concurrently founding a department that didn't exist, supervising a $150K+ product launch, managing a sales conversion team, and building AI tools that multiply output without adding headcount.

I'm also studying BSc Computer Science at NCBA&E and applying everything I learn directly on the job — from prompt engineering to no-code automation to building internal tools with Claude and Zapier.

Open to remote roles globally · Full-time · Part-time · Contract
LocationMultan, Punjab, Pakistan
Emailfasihsajid11@gmail.com
Phone+92 308 7931003
LinkedInlinkedin.com/in/fasih-sajid
EducationBSc CS — NCBA&E (2023–Present)
LanguagesEnglish C1 · Professional · Urdu C1 · Native
$576K+
Recurring revenue founded — Mastermind dept.
$150K+
Revenue — Search Atlas launch (1.5 months)
4.9
CSAT across 7,000+ Mastermind calls
4.7+
GS Floor CSAT — current, sustained quarterly
75%
Sales close rate — Conversion Services
3×
Promoted in 12 months — Specialist → Team Lead
Experience

Career Journey

8 distinct roles in 2+ years — from Chat Specialist to Supervisor, with $576K+ in revenue founded along the way.

Want the full picture?

Download my complete resume — all roles, achievements, metrics, and tools in one document.

↓ Download Resume 📅 Book a Call
Dec 2025 — Present
HL Pro Tools (Baam) · Full-Time · Remote
Guest Support Supervisor
  • Elevated floor CSAT to 4.7+ sustained by redesigning coaching cadence and implementing structured audit cycles across Junior Supervisors, Enterprise Supervisors, Team Leads, and Email Supervisor.
  • Reduced average handle time by deploying AI prompt-engineered response templates, increasing throughput without adding headcount.
  • Maintained 100% shift coverage by enforcing SOP compliance across all support channels and escalation pathways.
  • Drove 100% Zoom post-call CSAT debrief completion, converting quality data into coaching interventions that measurably improved repeat scores.
Floor LeadershipAI TemplatesSOP EnforcementCoachingSalesforceAirtableHubStaff
● Active
2023 — 2025
HL Pro Tools (Baam) · Full-Time · Remote
Founder & Lead — Mastermind Tech Admin Department
  • Founded a department that did not previously exist — generating $24,000/month in new recurring revenue, sustained for over 2 years (~$576,000 total).
  • Achieved a 4.9 CSAT rating across 7,000+ client calls by leading a high-performing tech admin team with rigorous training, QA standards, and real-time coaching.
  • Established the department's entire operating model — authoring SOPs, call-handling standards, and escalation protocols from a blank page.
  • Scaled call volume without proportional headcount growth by integrating GHL AI automation and structured workflow tooling into every step of the support flow.
Department Founder$576K Revenue4.9 CSATSOPsAI Automation
🏆 Founded
2025
HL Pro Tools · Full-Time · Remote · searchatlas.com/onboarding
Launch Supervisor — Search Atlas Onboarding
  • Generated $150,000+ in revenue by supervising the end-to-end Search Atlas launch, coordinating 400+ client onboarding calls over a 1.5-month period across a multi-timezone specialist team.
  • Delivered consistent client experience at peak volume by designing scalable call workflows, scripting standards, and live QA checkpoints.
  • Absorbed unprecedented volume without sacrificing quality by leveraging AI-assisted scheduling, GHL CRM automation, and prompt-engineered call briefs.
$150K+ RevenueLaunch Ops400+ CallsAI SchedulingSearch Atlas
🚀 $150K+
2025
HL Pro Tools · Full-Time · Remote · Campaign: Search Atlas
Project Manager — Conversion Services
  • Achieved a 75% sales close rate across Search Atlas conversion events by managing, scripting, and coaching a team of outbound sales specialists upselling existing customers on live calls.
  • Standardised team performance by designing end-to-end call-flow playbooks, objection-handling frameworks, and conversion checklists.
  • Increased revenue per rep without scaling team size by deploying CRM automation and AI-assisted lead scoring to prioritise highest-conversion prospects.
75% Close RateSales MgmtPlaybooksAI Lead ScoringCRM Automation
PM Role
Jul 2025 — Present
HL Pro Tools (Baam) · Full-Time · Remote
Enterprise Supervisor — Guest Support
  • Improved enterprise-tier first-contact resolution by implementing AI-powered ticket triage that intelligently routed complex escalations and high-value accounts.
  • Coordinated cross-functional resolution workflows between technical, support, and account management teams.
Enterprise CXAI TriageCross-FunctionalAirtableZapier
● Active
Jul 2024 — Jul 2025
HL Pro Tools (Baam) · Full-Time · Remote
Team Lead · Sr Technical Expert · Sr Chat Specialist
  • Delivered certified GHL admin support to 5,000+ clients via LiveChat and Zoom — funnels, automations, A2P, LC Email, Shopify, migrations, and full agency setups.
  • Freed senior team capacity by building AI-powered internal tools using Claude and Zapier to automate GHL troubleshooting.
  • Promoted 3× in 12 months: Chat Specialist → Senior Technical Expert → Team Lead.
5,000+ ClientsGoHighLevelClaude+ZapierLiveChatZoom3× Promoted
3× Promoted
Prior to 2024
EZ Dispatches LLC · CK Beckford Enterprise · NOOA · USA · Remote
Remote Truck Dispatcher
  • Dispatched freight for multiple US logistics firms across high-volume real-time environments — built foundational remote operational discipline and precision client communication skills.
Remote OpsReal-TimeUS LogisticsDATFMCSA
Previous
Skills

What I Bring

Leadership depth, platform mastery, and AI capability — a rare combination.

Leadership
Team Leadership & Supervision 96
GoHighLevel Admin 95
QA Auditing & CSAT 93
SOP Design & Enforcement 91
CRM & Workflow Automation 88
Sales & Conversion Mgmt 85
AI & Automation
GHL AI Workflow Automation 93
AI Prompt Engineering 88
No-Code AI · Zapier / GHL 87
AI Tool Building · Claude / GPT 85
Core Strengths
Floor Execution & Shift Coverage 100
Department Founding & Scaling 95
Sales Management & Coaching 88
Launch Operations 90
AI & Automation
Claude AIChatGPTGeminiZapierMake.comn8nPython
CRM & Ops
GoHighLevelSearch AtlasSalesforceHubSpotAirtableNotion
Support & Comms
LiveChatIntercomSlackZoomLoomHubStaffCalendlyGoogle Workspace
Commerce & Marketing
ShopifyStripeTwilioA2P / LC EmailSEO / SEM
AI & Automation

Building with AI

I don't just use AI — I build with it. Using the Claude API alongside GoHighLevel's automation engine, I create tools that make support teams faster, smarter, and more consistent.

My AI builds include internal operation dashboards, response drafting assistants, QCA audit helpers, and prompt-engineered call briefs — tools that reduced handle time and absorbed unprecedented call volume without sacrificing quality.

AI is my force multiplier. Combined with strong SOPs, leadership discipline, and clear metrics, it's how I take CX operations beyond what conventional teams can deliver.

🤖
AI Tool Builds
Custom tools built with Claude API to automate and assist support workflows.
⚡
GHL Automations
Multi-step workflow automations that run 24/7 without human intervention.
📊
Prompt Engineering
AI response templates that reduced handle time across a live support floor.
🧠
AI Lead Scoring
CRM automation & AI scoring that prioritised highest-conversion prospects.
GHL Work

What I've Built

GoHighLevel projects delivered for clients across the US, UK, and beyond.

01
⚙️
Automation & Workflow Systems
Multi-step GHL automations for businesses — lead nurturing, appointment booking, SMS/email follow-up sequences, and full pipeline management via A2P and LC Email. Built to operate 24/7 with zero manual input.
WorkflowsA2PLC EmailAutomations
02
🔁
Agency Account Migrations
End-to-end migrations between GHL agencies — preserving funnels, contacts, workflows, automations, and custom values. 100+ complex migrations with zero data loss for agencies across the US and UK.
GHLMigrationsAgency Setup
03
🌐
Funnel & Website Builds
Conversion-optimised funnels, landing pages, and full websites inside GHL. Integrated Shopify stores, calendar booking, and CRM pipelines into complete live business operations.
FunnelsWebsitesShopifyCalendar
04
🤖
AI-Powered Support Tools
AI tools using Claude API to enhance support operations — internal dashboards, response drafting assistants, QCA audit helpers, and workflow bots that reduce handle time and improve shift consistency.
Claude APIAI BuildsCX OpsAutomation
Certifications

Verified Credentials

Formal qualifications that back up what I do every day.

GoHighLevel Certified Admin Badge — Fasih Sajid
Certified Admin
GoHighLevel
November 6, 2024
ID: 121710512
View Credential ↗
🧠
AI Operations Practitioner
Prompt Engineering · Workflow Design
Active
🎓
BSc Computer Science
NCBA&E — In Progress
2023 — Present
📚
IGCSE A-Levels
Britain International College Network
2022
📘
IGCSE O-Levels
Britain International School System
2020
↓
Full Resume
All credentials & history
Download PDF
Awards & Recognition

Earned Recognition

Milestones recognised by HL Pro Tools for performance, innovation, and impact.

2024
GoHighLevel Certified Admin
HL Pro Tools · Issued Nov 2024 · ID 121710512
Earned the platform's full admin certification while actively supporting 5,000+ client accounts — demonstrating verified, practical expertise across every major GHL feature set.
2023–25
Founding Lead — Mastermind Tech Admin Department
HL Pro Tools · Internal Recognition
Recognised for launching a brand-new department that generated $24K/month in recurring revenue (~$576K sustained over 2 years) with a 4.9 CSAT across 7,000+ calls — a first-of-its-kind function at HLPT.
2024
3× Promoted in 12 Months
HL Pro Tools · Career Track Recognition
Chat Specialist → Senior Technical Expert → Team Lead — earned on consistent CSAT performance, throughput, and client relationship outcomes. One of the fastest promotion tracks on the team.
2025
$150K+ Search Atlas Launch
HL Pro Tools · Launch Performance
Supervised the end-to-end Search Atlas onboarding launch — coordinating 400+ client calls in under 1.5 months while maintaining quality, generating over $150,000 in tracked launch revenue.
What People Say

Real Words from Real Clients

Direct post-chat feedback from clients I've supported — unedited, unfiltered.

LinkedIn Recommendation
★★★★★
Fasih consistently brought a strong work ethic, innovative thinking, and a results-driven approach to every project. His technical expertise and problem-solving skills played a crucial role in streamlining our processes and driving team success. He's a quick learner, adaptable, and always willing to go the extra mile.
T
Taha Khan
AI Product Builder & Operations Leader · HL Pro Tools
LinkedIn Recommendation
★★★★★
Fasih is amazing at GoHighLevel, consistently demonstrating his ability to resolve issues instantly. His strong technical background allows him to tackle complex problems with ease. His quick troubleshooting skills and in-depth knowledge make him an invaluable resource for our team and our clients.
M
Mahrukh Iqbal
Director of Operations & Client Success · GHL & AI Specialist
Live Post-Chat CSAT Reviews
4.9
★★★★★
across 7,000+ client calls
★★★★★
"This interaction couldn't have been better. Fasih was very efficient and knew exactly what my issue was and told me step by step how to resolve it. Best customer service I've ever received. 10/10 recommend"
JR
James R.
Verified Client
★★★★★
"Fasih is absolutely amazing — so patient, polite, professional. Spent a long time with me until the job was done! I highly recommend this customer service like no other I have experienced. So happy with Mastermind! Thank you Fasih, you're a star!"
SH
Sandra H.
Verified Client
★★★★★
"Fasih had such calm and welcoming energy when I joined the chat. Amazing energy, positive attitude, I didn't feel rushed. I felt truly supported and encouraged through the process. Thanks Fasih!! I appreciate you!"
KW
Karen W.
Verified Client
★★★★★
"Incredible, Fasih provided so much help, patience, clarification, and most importantly encouragement! Fasih was attentive to my needs. It was above and beyond for me. Thank you!"
RP
Rachel P.
Verified Client
★★★★★
"Have as many agents as efficient and patient as FASIH? Can't say improve — but surely an experience well welcome and appreciated. AHH than maybe this — having a prompt for comments! :)"
SM
Sofia M.
Verified Client
★★★★★
"This interaction couldn't have been better. Fasih was very efficient and knew exactly what my issue was and told me step by step how to resolve it. Best customer service I've ever received. 10/10 recommend"
JR
James R.
Verified Client
★★★★★
"Fasih is absolutely amazing — so patient, polite, professional. Spent a long time with me until the job was done! I highly recommend this customer service like no other I have experienced. So happy with Mastermind! Thank you Fasih, you're a star!"
SH
Sandra H.
Verified Client
★★★★★
"Fasih had such calm and welcoming energy when I joined the chat. Amazing energy, positive attitude, I didn't feel rushed. I felt truly supported and encouraged through the process. Thanks Fasih!! I appreciate you!"
KW
Karen W.
Verified Client
★★★★★
"Incredible, Fasih provided so much help, patience, clarification, and most importantly encouragement! Fasih was attentive to my needs. It was above and beyond for me. Thank you!"
RP
Rachel P.
Verified Client
★★★★★
"Have as many agents as efficient and patient as FASIH? Can't say improve — but surely an experience well welcome and appreciated. AHH than maybe this — having a prompt for comments! :)"
SM
Sofia M.
Verified Client
★★★★★
"Fasih not only resolved the issue but took the solution to the next level — made me a video explaining the solution and answered why it was duplicated. Fasih is who gets the 5 stars for going beyond just resolving the issue."
JT
Jennifer T.
Verified Client
★★★★★
"Fasih was so patient with a frustrating issue and resolved it completely after quite a bit of time. I couldn't have done it without him!"
SK
Steven K.
Verified Client
★★★★★
"It took a while to sort this issue out but Fasih hung in there with me to get my Microsoft & GoDaddy correct so my email would sync properly. Thanks!"
LB
Lisa B.
Verified Client
★★★★★
"Fasih helped me tremendously today! He understood my questions and guided me to the proper section inside the Mastermind Business Hub. It is apparent that Fasih understands the Mastermind platform extremely well."
ED
Eric D.
Verified Client
★★★★★
"Fasih not only resolved the issue but took the solution to the next level — made me a video explaining the solution and answered why it was duplicated. Fasih is who gets the 5 stars for going beyond just resolving the issue."
JT
Jennifer T.
Verified Client
★★★★★
"Fasih was so patient with a frustrating issue and resolved it completely after quite a bit of time. I couldn't have done it without him!"
SK
Steven K.
Verified Client
★★★★★
"It took a while to sort this issue out but Fasih hung in there with me to get my Microsoft & GoDaddy correct so my email would sync properly. Thanks!"
LB
Lisa B.
Verified Client
★★★★★
"Fasih helped me tremendously today! He understood my questions and guided me to the proper section inside the Mastermind Business Hub. It is apparent that Fasih understands the Mastermind platform extremely well."
ED
Eric D.
Verified Client
Let's Talk
Ready to work together?
Whether it's a GHL build, support ops challenge, AI tool project, or a new opportunity — book a call and let's explore what's possible.
📅 Book a Call ↓ Or download my resume first
Powered by Google Calendar · Instant confirmation
Contact

Get in Touch

Open to meaningful conversations — GHL projects, leadership opportunities, AI collaborations, or simply connecting.

✉
Emailfasihsajid11@gmail.com
 📞
Phone+92 308 7931003
 💼
LinkedInlinkedin.com/in/fasih-sajid
 📅
Book a CallSchedule on Google Calendar
 ↓
ResumeDownload full CV — PDF
📍
LocationMultan, Punjab, Pakistan · UTC+5
✓ Message sent! Fasih will be in touch shortly.